This course contains basic communication rules. These are the rules of modern written communication applicable to all specialties and levels.

These rules will help make communications less energy-consuming for you and the client. Will add professionalism to you in the eyes of colleagues and the client. Effective communication saves time and reduces misreading and related risks.

• Identifying and flexing with different personality types, communication styles
• The difference between formal and informal styles of communication and when to use each
• How to put yourself in the shoes of the receiver in order to truly understand what they're trying to get across
• The power of silence and when to use it
• How to be persuasive with different types of personalities in order to reach the best outcome

• Anyone who wants to learn how to effectively communicate
• Anyone looking to have better relationships
• Anyone looking to adapt their style to get their message across to different personalities and audiences